By the time a digital creator starts seriously thinking about adding a physical product, there are usually too many ideas, not too few.

Someone wants to do supplements. Someone else thinks a planner would work. A supplier has something that is easy to white-label. An affiliate says a category is hot. All of that may be worth hearing, but I would not start there.

I would start with the people who already buy from you.

If you have been selling digital products for a while, your customers have probably been giving you clues about what they need next. Those clues usually do not show up in a neat report. They show up in support tickets, community conversations, product questions and the same recommendations you find yourself making over and over.

Take the product you already sell and follow the customer forward. If you teach people how to start a podcast, what equipment do they need next? If you sell fitness training, what are customers buying to follow the program? If you teach a craft, what supplies do they need before they can actually use what they learned?

A creator fielding customer questions at home

Sometimes your digital product creates another purchase almost immediately.

You may already be sending that purchase somewhere else.

There is nothing wrong with that. If another company has the best solution, recommend it. But when hundreds or thousands of your customers need the same thing, it is worth paying attention to.

One person asking for a recommendation is interesting. The same question showing up over and over is a pattern.

Support Can Tell You More Than a Brainstorming Session

Support is usually treated as the place customers go when something is wrong. It can also be one of the best places to see what they want.

Reviewing recurring support questions at a desk

If your team keeps hearing some version of:

“Which supplement do you recommend?”

“Where do I get the materials for this?”

“Do you sell a printed version?”

“Which microphone are you using?”

“Is there a kit with everything I need?”

there is information in that.

Those customers are not answering a hypothetical survey. They are already trying to solve the problem.

You also get something useful from the way they ask. They tell you what they call the problem, what confuses them and what matters to them when choosing the product. That can help shape the product itself and the way you eventually position it.

JVZoo sellers also have another source of information that many direct-to-consumer brands do not: affiliates who see the same market from a different angle.

A good affiliate hears objections before the sale and complaints or questions afterward. Ask what they are noticing. Are buyers asking for something that would make the offer easier to use? Are affiliates already recommending a physical product as a bonus or resource? Do buyers leave your funnel and immediately spend money somewhere else on something related?

An experienced affiliate may notice an adjacent opportunity before you do simply because they are seeing the customer from another side.

That does not make the affiliate automatically right. It just gives you another useful piece of evidence.

Watch What People Do, Not Just What They Say

Surveys can help, but enthusiastic audiences are easy to flatter.

Watching what customers actually buy and receive

Ask people whether they would buy your new planner, supplement, kit or coffee brand and plenty may say yes. Then you order inventory and discover that clicking “Definitely!” was a lot easier than entering a credit card.

Whenever possible, look for behavior instead.

What are customers already buying? Which recommendations consistently get attention? What products keep showing up in your community? What do people reorder? What are they already spending money on because of the goal that brought them to you?

Then test before committing heavily.

That might mean a smaller initial run, a waitlist, a limited release or another way to learn before tying up a lot of cash.

Physical products are less forgiving of bad guesses than digital products. If nobody buys your new PDF, you have a disappointing launch. If nobody buys the 5,000 units sitting in a warehouse, you have a disappointing launch and 5,000 reminders of it.

The best opportunity is usually not the product with the biggest theoretical market. It is the one that fits naturally with the trust you already have.

A dietary supplement may make perfect sense for one audience and feel completely random to another. A workbook may be more useful than a consumable for some businesses. Another creator may realize that a physical kit removes the biggest obstacle customers have to getting results from the digital product.

That is why customer behavior matters more than brainstorming.

JVZoo sellers already know how to build offers, work with affiliates and acquire customers. Adding physical products can expand the value of those relationships, and approved white-label fulfillment and shipping partners can remove some of the operational friction in categories such as dietary supplements.

That makes the opportunity easier to test. It does not make every idea a good one.

Before you build another product from scratch, look at what is already happening around the business you have.

Your customers may have been showing you the next opportunity for months.

The important part is noticing it before you invest in the wrong one.


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